Contracts
Depending on your needs, you can choose between a Gold, Silver, or Bronze service contract for our most popular instruments. Annual maintenance could be all you need, or maybe you wish to have the security of fast repairs at no additional charge. We have a fast response time and prioritized service to minimize any downtime you may have.
If we do not have a pre-existing service agreement for the type of instrument you are looking for, we will set up a custom solution for you. You can request a non-binding contract offer.
Gold Contracts
Silver Contracts
Bronze Contracts
For laboratories who use their instrument on a daily basis and require maximum financial security of operational costs.
For laboratories who use their instrument on a regular basis and require good financial security of operational costs.
For laboratories who use their instrument periodically.
One on-site annual maintenance visit performed according to specific instrument Service Manual, including:
- Basic cleaning of instrument
- PM service kit, where applicable
- System test
- Performance test (accept criteria: according to manufacture specifications)
- Labor- and travel costs related to on-site inspection within defined service area
Unlimited repair visits within the contract period, including:
- Labor- and travel costs within defined service area
- Spare parts for repair
48 hours response time on emergency calls from time of service request
Technical support by phone and email
One on-site annual maintenance visit performed according to specific instrument Service Manual, including:
- Basic cleaning of instrument
- PM service kit, where applicable
- System Test
- Performance test (accept criteria: according to manufacture specifications)
- Labor and travel costs related to on-site inspection within defined Service Area
Two additional repair visits within the contract period, including:
- Labor and travel costs within defined Service Area
48 hours response time on emergency calls from time of service request
Technical support by phone and email
Discount on spare parts for repair (discount varies depending on the type of instrument)
One on-site annual maintenance visit performed according to specific instrument Service Manual, including:
- Basic cleaning of instrument
- PM service kit, where applicable
- System Test
- Performance test (accept criteria: according to manufacture specifications)
- Labor and travel costs related to on-site inspection within defined Service Area
Technical support by phone and email
Prioritized response on emergency calls
Terms and conditions apply for service contracts.